هاااااااااااااااااااااي

[سيهامو]

ضروووري

ابي بحث عمك 213 اثنين انا واختي التوام ابي مختلف

 

 

وبعطيكم كل فلوووووووسي

 

 

 

 

 

[سيهامو]

كم مرة وانا اطلب وااجد ذليتونا

 

وموب بلاش اكيد بعطيكم فلوسي كاملها بالمنتدى

[3asoola]

 

بس هذا اللي عندي

 

NATURE OF THE WORK

Receptionists and information clerks are charged with a responsibility that may have a lasting impact on the success of an organization: making a good first impression. These workers often are the first representatives of an organization a visitor encounters, so they need to be courteous, professional, and helpful. Receptionists answer telephones, route calls, greet visitors, respond to inquiries from the public, and provide information about the organization. Some receptionists are responsible for the coordination of all mail into and out of the office. In addition, receptionists contribute to the security of an organization by helping to monitor the access of visitors—a function that has become increasingly important in recent years.

Whereas some tasks are common to most receptionists and information clerks, the specific responsibilities of receptionists vary with the type of establishment in which they work. For example, receptionists in hospitals and in doctors’ offices may gather patients’ personal and financial information and direct them to the proper waiting rooms. In beauty or hair salons, by contrast, receptionists arrange appointments, direct customers to the hairstylist, and may serve as cashiers. In factories, large corporations, and government offices, they may provide identification cards and arrange for escorts to take visitors to the proper office. Those working for bus and train companies respond to inquiries about departures, arrivals, stops, and other related matters.

Increasingly, receptionists are using multiline telephone systems, personal computers, and fax machines. Despite the widespread use of automated answering systems or voice mail, many receptionists still take messages and inform other employees of visitors’ arrivals or cancellation of an appointment. When they are not busy with callers, most receptionists are expected to perform a variety of office duties, including opening and sorting mail, collecting and distributing parcels, transmitting and delivering facsimiles, updating appointment calendars, preparing travel vouchers, and performing basic bookkeeping, word processing, and filing.

EMPLOYMENT

Receptionists and information clerks held about 1.1 million jobs in 2002. Almost 90 percent worked in service-providing industries. Among service-providing industries, health care and social assistance industries—including doctors’ and dentists’ offices, hospitals, nursing homes, urgent-care centers, surgical centers, and clinics—employed one-third of all receptionists and information clerks. Manufacturing, wholesale and retail trade, government, and real-estate industries also employed large numbers of receptionists and information clerks. About 3 of every 10 receptionists and information clerks worked part time.

This section reports the number of jobs that the occupation provided in 2002, the key industries in which those jobs were found, and the number or proportion of self-employed workers in the occupation, if significant. Self-employed workers accounted for about 8 percent of the workforce in 2002; however, they were concentrated in a small number of occupations, such as farmers and ranchers, childcare workers, lawyers, health practitioners, and the construction trades.

BLS develops the National Employment Matrix, which presents current and projected employment for 284 detailed industries and 725 detailed occupations over the 2002–12 period. Data in the matrix come primarily from the OES survey, which reports employment of wage and salary workers for each occupation in almost all industries. The CPS survey provides information on the total number of self-employed and unpaid family workers in each occupation. The CPS also provides employment data on agriculture and private households. The Office of Personnel Management (OPM) furnishes employment data on Federal Government workers.

Because total employment in each occupation combines data from several different sources, employment numbers cited in the Handbook often differ from employment data provided by the OES, CPS, and other employment surveys. This may be a source of confusion for some readers.

When significant, the geographic distribution of jobs and the proportion of part-time workers (those working less than 35 hours a week) are mentioned, reflecting CPS data. On the basis of OES survey data, some Handbook statements, such as those on textile, apparel, and furnishings occupations, list States that employ substantial numbers of workers in the occupation.

Training, Other Qualifications, and Advancement

After knowing what a job is all about, it is important to understand how to train for it. This section describes the most significant sources of education and training, including the education or training preferred by employers, the typical length of training, and the possibilities for advancement. Job skills sometimes are acquired through high school, informal on-the-job training, formal training (including apprenticeships), the U.S. Armed Forces, home study, hobbies, or previous work experience. For example, sales experience is particularly important for many sales jobs. Many professional jobs, on the other hand, require formal postsecondary education—postsecondary vocational or technical training, or college, postgraduate, or professional education.

In addition to training requirements, the Handbook mentions desirable skills, aptitudes, and personal characteristics. For some entry-level jobs, personal characteristics are more important than formal training. Employers generally seek people who read, write, and speak well; compute accurately; think logically; learn quickly; get along with others; and demonstrate dependability.

Some occupations require certification or licensing to enter the field, to advance in the occupation, or to practice independently. Certification or licensing generally involves completing courses and passing examinations. Many occupations increasingly are requiring workers to participate in continuing education or training in relevant skills, either to keep up with the changes in their job or to improve their advancement opportunities.

Revisions to the training section may focus on changes in educational, certification, or licensing requirements, such as an increase in the number of hours of required training or in the number of States requiring a license. Information also is updated if new skills are needed to complete the job, such as those arising from the adoption of new technology.

Information in this section comes from personal interviews with individuals employed in the occupation or from Web sites, published training materials, and interviews with the organizations that grant the degree, certification, or license. Some occupations have numerous professional designations granted by different organizations. Generally, the most widely recognized organizations are listed in the Handbook.

Some statements list the number of training programs. For example, the statement on pharmacists indicates the number of colleges of pharmacy accredited by the American Council on Pharmaceutical Education. The minimum requirements for Federal Government employment cited in some statements are based on standards set by the U.S. Office of Personnel Management.

JOB OUTLOOK

Employment of receptionists and information clerks is expected to grow faster than the average for all occupations through 2012. This increase will result from rapid growth in services industries—including physicians’ offices, law firms, temporary-help agencies, and consulting firms—where most are employed. In addition, turnover in this large occupation will create numerous openings as receptionists and information clerks transfer to other occupations or leave the labor force altogether. Opportunities should be best for persons with a wide range of clerical and technical skills, particularly those with related work experience.

Technology should have conflicting effects on the demand for receptionists and information clerks. The increasing use of voice mail and other telephone automation reduces the need for receptionists by allowing one receptionist to perform work that formerly required several. However, the increasing use of other technology has caused a consolidation of clerical responsibilities and growing demand for workers with diverse clerical and technical skills. Because receptionists and information clerks may perform a wide variety of clerical tasks, they should continue to be in demand. Further, they perform many tasks that are interpersonal in nature and are not easily automated, ensuring continued demand for their services in a variety of establishments.

 

http://www.bls.gov/oco/ocos134.htm

 

 

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