ورقة المحاكاه لطلاب مدرسة المحرق بنين

[Mamadi]

[ALIGN=left]هاذي ورقة المحاكاه

 

 

وهل موضوع خصيص لطلاب صفي ( بحريني عجيب، Mohd J M ، ولد^فريدون)

 

 

 

تفزلو

 

 

NOTES FOR RELIEF TELEPHONIST

 

When answering the telephone:

1. Always answer promptly and announce your identity. Say “Good morning” (or “Good afternoon”), Bahrain fashion Factory.

 

2. Never answer the phone by saying “Hello” as this waste time and does not help the caller.

 

3. Do not keep the caller waiting. If they are likely to be a delay in connecting the caller it may be better to offer to ring back.

 

4. Speak slowly and distinctly, avoid slang expressions such as “Hang on” “Rightly-oh” and “No worries!”

 

5. Have a pad and pencil ready so that you can write down the message.

 

6. If you have to leave the telephone for a while in order to make an inquiry or collect some information, let the caller know how long you expect to be and ask him if he would prefer you to call back.

 

7. When transferring an incoming call from one extension to another, convey the caller's name and request to the new extension so that he does not have to repeat his message.

 

8. If a delay occurs before a caller is connected, keep him informed of the action you are taking.

 

9. If an incoming call becomes disconnected, replace the receiver and wait for the caller to re-establish the connection.

 

10. If you receive a calls, which is a wrong number, remember that the intrusion is not intentional and that it is probably just as irritating to the caller as it is to you. No apology is required of you, but one made by the caller should be accepted politely.

 

11. Always try to make a conscious effort to greet people pleasantly, even at the end of the day, and if you know a caller's name, do not hesitate to use it when addressing him (or her).

 

12. The telephonist is responsible for seeing that each caller is connected to someone who can deal with his business. A caller who wishes to speak to someone who is absent from his office should be asked whether he would like to: (a) speak to some one else. (B) be rung back, © ring again later or (d) leave a message. Whatever the answer, the caller's name and telephone number should be noted.

 

 

 

 

 

 

 

مع تحيات

 

Mamadi

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Edited مارس 5, 2005 by Mamadi

[MoHd J m]

مشكور حبيب قلبي على الموضوع

 

تعبتك معاي والله

[ولد^فريدون]

مشكووووووووووووور اخوي ممدي ربعنه بالصف

[ƒλтιйλž]

 

:)

 

[بحريني عجيب]

تسلم لي ممدي

ما قصرت

هاذيلا اهم ربع المدرسة

[Mamadi]

حازرين لكم

 

 

 

 

Mamadi

[غزلان البراري]

تسلم اخوي

يعطيك ألف عافية

[lexus girl]

¤¦¤ بســـــم الله الرحمـــن الرحيـــم ¤¦¤

 

¤¦¤ الســـلام عليكـــم ورحمـــة الله وبركــاته ¤¦¤

 

 

°°|°° ... °°|°°

 

يعطيك العافية خيوو

 

ذاك الكورس احنا ماخذين نفس الورقة بعد

 

 

 

¤¦¤ في وداعــة الله ¤¦¤

 

 

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